morai-logistics-blog-omni-channel-fulfillment

With so much discussion over omni-channel fulfillment being the future, it is interesting then that only 19% of the top 250 retailers are currently fulfilling omni-channel demand profitably, according to a new the third annual Sands Future of Retail Report.

Despite such a small percentage of top retailers making a profit from omni-channel fulfillment, the service is in high demand by customers and growing.

For example, for nine out of ten consumers, free shipping was reported as the top incentive to shop more online. This number has grown to become the top consideration. One-day shipping (69%) and free returns (68%) also continue to be top drivers.

The Future of Retail and Logistics

There were other key findings of note in the study:

  • Nearly a third of consumers (31%) now shop online at least once a week, an increase of 41% from two years ago.
  • Only 9% of consumers have used same-day shipping in the past year, but almost half (49%) say same-day shipping would make them shop more online if it were offered more frequently.
  • 40% of consumers expect to receive their first drone-delivered package in the next two years or less. Less than a third (31%) think it will take more than five years.
  • Among consumers who don’t trust drones to deliver packages, theft and damaged packages are the top concerns (72% each), but safety (68%) and privacy (60%) seem less risky than they were a year ago.

A theme throughout the study from customers was the expectation of greater and greater speed of the supply chain. This can be seen by the finding that consumers who shop online more than twice a week are twice as likely to be persuaded by same-day shipping as consumers who shop online only a few times a year (63% vs. 32%).

The main reason that so few top retailers are yet to make a profit from omni-channel fulfillment is simply that they have yet to figure out how.

According to the 2015 Third-Party Logistics Study, fully one-third of all respondents (nearly 800 manufacturers, retailers and 3PLs) say they’re not currently prepared to handle omni-channel fulfillment.

Tim Foster, managing director, Asia-Pacific, with supply chain consulting firm Chainalytics weighed in on the discussion.

“Forester believes manufacturers and retailers will address this market transformation by eliminating non-value-adding activities within the supply chain. He cites the example of pharmaceutical distribution, where the traditional supply chain flow from manufacturer to wholesaler to retail pharmacy is being replaced by either a direct flow from manufacturer to retailer, or a loop with the 3PL in the center” summarizes Material Handling and Logistics News in this article.

3PLs have some time to catch up to customer demand. Privacy and security concerns are hampering the demand for omni-channel distribution in the areas of mobile phone payment. “This could explain why adoption has essentially remained flat year over year, with about a third of consumers having used these applications. Still, U.S. mobile payment transactions are expected triple in 2016 to $27 billion, a sign that a few eager early adopters and the growth of Apple Pay could eventually force more widespread changes in consumer behavior” concludes the article.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Morai-Logistics-Blog-Old-Coffee

Nine years ago, several coffee beans of the higher quality Arabica variety were stashed away and forgotten about. At the time, there was a period of oversupply you see.

As the coffee beans sat in the warehouse, they lost their quality and with it their value. In fact, the value of the coffee beans has dropped so much that they are essentially free for anyone that can find a use for them.

“For instance, coffee that’s been certified by the ICE Futures U.S. exchange that goes unsold for 121 days costs half a cent cheaper per pound, according to the Journal. For three years, the cost falls 35 cents per pound. Coffee that’s nine years old is a whopping $1.55 less per pound, which makes it pretty much free since arabica coffee futures were at $1.37 a pound as of Monday” writes this article in Fortune.

Good ‘Ol Coffee Bean Logistics

For some context, 2007, when the oldest of the beans became stored away, was an interesting year. The Writer’s Guild of America went on strike impacting many popular shows, Vladamir Putin was announced as Time magazine’s Person of the Year, and Steve Jobs revealed the first generation of the iPhone to the public.

The coffee beans and their journey from valued commodity to essentially chaff is an example of the problem of inefficient supply chains. Because of a mismanaged glut, old coffee beans circa the Bush administration are just now leaving their home warehouse.

Coffee connoisseurs don’t fret! You’ll likely not have to worry about stale coffee the next time you go for a cup of Joe at your local Starbucks or Starbucks equivalent. Despite the super sale on these beans, they are ultimately not destined to for Starbucks (or any other upscale caffeine providing establishment). This is because many coffee roasters said they wouldn’t purchase beans that were more than a year old because they lose their flavor.

You’re not going to see this in your Starbucks, ” according to Jorge Cuevas, chief coffee officer at Sustainable Harvest, a coffee importer, in an interview with the Journal. “It’s mostly going to be in generic brands that you might get at an institutional level.”

These beans will go to bulk and instant-coffee roasters, and eventually to companies that supply most institutional coffees for places like hotels, schools, and vending machines. They may also combine older beans with newer ones, or roast them longer to mask the taste.

The use of older beans isn’t uncommon. However, coffee beans are not usually this old. The quantity of these beans has also had an impact. “According to exchange data, 18% of exchange-certified beans were more than three years old at the end of May this year, compared with 11% in May 2013” points out this article from the Consurmerist.com.

At least the beans are being put to use. The cups of Joe made from them may not have the flavor of brews made from newer beans, but at least a person in need will be getting some caffeine.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

The Industrial Internet of Things (IIoT) leverages the interconnectivity of machines and systems with sensors, intelligent data, and analytics to provide increased visibility and better insights into the performance of equipment and assets. Despite what its potential offers, attitudes surrounding IIoT are mixed. Some industry leaders are optimistic, others are dismissive.

For this week’s infographic, we’ve decided to cover nine facts and figures about the opinions of industry leaders related to this topic.

9 Facts About the Industrial Internet of Things (IoT)

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Morai-Logistics-Blog-top-5-carrier-switch

With the increase of transportation management systems, tighter driver availability, and growing regulatory guidelines, it is essential to collaborate with carriers to ensure you are adding profitable business to their network. This will solidify a long-term relationship that will save you from costly changeovers.

Building important long lasting relationships with a carrier is an important part of maintaining a strong supply chain network. Capacity shortages and other carrier-related service issues will inevitably occur and carrier change-over can be costly. But sometimes, the business arrangement is simply no longer mutually beneficial and it’s time to switch carrier.

Here are 5 signs to look out for that maybe it’s that time.

1. The Last Time Your Carrier’s Technology was Updated, iPhones Didn’t Exist.

In order to stay competitive, it is key that your carrier embraces technological changes. Implementing the latest technology helps to continuously gather intelligence regarding your market and assists in mitigating risks. Even embracing technology as simple as RFID can help improve supply chain visibility from start to finish. It is essential that carriers are capable of evolving as consumer demands evolve, allowing companies to take advantage of potential in new markets and quicker react to opportunities with current consumers.

2. Uncompetitive Rates

Competitive rates are a no brainer. In order to build a strong relationship with clients, carriers must offer competitive rates. This gives the ability to negotiate and strategize the best possible options and plans based on your needs. Rate shopping can be a daunting task, and your carrier should be able to provide rate costs that best fit your budget and shipping requirements. By providing competitive rates, your carrier is acknowledging that they want to give you the best benefits at the best prices. If your carrier refuses to budge on your rates, it’s definitely time to find a carrier that has your best interests in mind.

3. Instead of PB & J You’re More Like Pickles and Marshmallows.

The relationship between carriers and clients is important. Your business needs are important, and you should be a priority to your carrier. Long term relationships can often result in better plans and rates based customized to your specific shipping needs, and can help when evaluating bottom line. A positive carrier/client relationship can often offer discounted rates over the course of time, in addition to more carrier options and credibility to your business which can minimize risks of shipping nationally/internationally.

4. Mistakes are More Common than Actual Completed Shipments

Everybody makes mistakes, and everybody has those days. While service issues are a reality, recurring service issues should not be. Frequently experiencing issues and service problems is not necessary and is costly to your business. When you find yourself constantly addressing service failures that your carrier refuses to acknowledge with no signs of improvement, it’s time to find a provider that takes places importance on the level of customer service they provide.

5. You’ve Outgrown Your Carrier

You have now become a big and beautiful business, but your 3PL and carrier requirements have outgrown the capabilities of your current provider. It’s important to understand that not all carriers provide the same scope of services. Some carriers provide specialized services that might be exactly what your business requires, while others offer customized warehousing or global partnerships. It’s nothing personal, you’re just in different places, and it’s best to consider a carrier that matches your needs on all levels.

The nature of business relationships are not always win-win. The ability of both parties to give-and-take to serve customer needs is more important for a lasting business alliance.

However, sometimes a partner may take too much either through limited capability or limited ability. Depending on where your business is at present, and where it needs to be, it may just be time to switch carriers.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Morai-Logistics-Blog-4-Industries-Supply-Chain-Transparency

Transparency within the supply chain used to be quite the grey area. With consumers more interested than ever in knowing exactly where their products come from, the need for supply chain transparency is vital.

Consumers today demand to know the origins of the products they are purchasing. Knowing a product has been ethically sourced or produced in a sustainable manner increases value, and creates loyalty and trust between consumers and companies. While it may seem like creating total supply chain transparency would be a no brainer, many businesses worldwide still turn a blind eye and fail to place importance in this necessity. Scandals continue to arise each year as company after company is faced with the consequences of hiding how their goods are produced.

According to The Toronto Star, more than 40 Canadian drug companies have been cited for serious manufacturing violations, putting patients at risk by selling prescription drugs that companies sold with knowledge that they were defective. In this case, not only were companies hiding test data about the production of their goods, but they were additionally putting consumers at risk. In February of this year, Bloomberg News reported finding many popular Parmesan cheese brand manufacturers were using wood pulp and cellulose as cheap fillers in their products. While the FDA in the USA regulates that companies can legally use cellulose as a filler, consumers were outraged at the lack of supply chain transparency in the manufacturing of this product.

From Cotton to the Tech Industry

Although there are continuous reports of problematic companies, there are many industries working and moving towards supply chain transparency:

  • Cotton Industry – Although the apparel production still has a long way to come in terms of total supply chain transparency (with a specific regard to manufacturing), this industry is working harder to be completely transparent with consumers and the exact methods of production for the products they are purchasing.
  • Floral Industry – Companies in this industry are beginning to take charge and are pushing for more transparency. With a large reputation for permitting unsafe working conditions, companies are now providing information to consumers about how they are creating ethical farming practices to ensure the well being of their farmers.
  • Organic Foods – The food industry has major strides to make in terms of transparency, however the farm to table movement has helped in leap starting that transition. Informing consumers about more local products gives them a connection to those producing their food. With clearer supply chain transparency, farmers are receiving better fair wages and safe working conditions, while consumers benefit from ethically sourced and fresher products.
  • Technology – While this industry has faced major backlash for using unregistered workers, unfair wages and poor working conditions, many startups and technology companies are utilizing tools that allow complete transparency with consumers. These tools offer product traceability so consumers can determine exactly where and how a product was manufactured, and if it was produced in an ethical manner.

Although there are major adjustments that need to be made in numerous industries worldwide, more companies are beginning to understand the importance of supply chain transparency and are developing methods to better inform consumers. Better supply chain transparency increases value for businesses, and in return increases consumer loyalty and overall brand strength. Not only can a lack of transparency be damaging to business, it can also put consumers at risk.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Cargo theft isn’t anything new. From the days of bandits attacking caravans to pirates on the sea, if there is money to be made from stealing cargo and fencing it then attempts will be made to steal it. The real change is in the sophistication and planning that thieves utilize in their planning.

Globalization has also made the scope of the problem much larger. The ripples felt in one part of the world from stolen cargo can affect consumers and businesses on another side of the world. That’s to say nothing of the highly organized, highly structured, gangs, cartels, and black markets which fence the items taken from stolen cargo whose networks can stretch time zones.

This month, we’d like to focus our ebook on looking at the current state of cargo thefts and ways we can minimize these occurrences.

Looking at the Impact of Cargo Theft and Possible Solutions

Morai-Logistics-eBook-Cargo-Theft

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Morai-Logistics-Starwars-supplychain

“May the 4th be With You.”

Earlier this week people across the world celebrated fan proclaimed Star Wars Day on May 4th. In honour of this day, we decided to take a look at the role of the supply chain in large film franchises.

Over the last 39 years, the Star Wars franchise has produced over $975 million in merchandise sales alone and has expanded into an extensive universe with products for fans worldwide. When a film franchise becomes a worldwide phenomenon, the demand for related merchandise skyrockets. In order to meet high demands, it is key that all elements of the supply chain work cohesively together to ensure success.

Supply chain technology supplier FusionOps found in a survey that 69% of consumers believed that merchandise related to The Force Awakens (the most recent Star Wars franchise film) would be out of stock or unavailable during the film’s release.

“While technology advancements have been exponential since the first Star Wars toys were introduced 38 years ago, companies still struggle to keep the supply chain healthy and reassuring to consumers,” said Gary Meyers, CEO of FusionOps.

Consumer demand exceeding supply is one of the largest unpredictable factors facing supply chains, and continues to be a major issue facing film franchises.

In 1995, Thinkway Toys failed to anticipate high demands for the Buzz Lightyear action figure after the release of Toy Story. Unprepared to manufacture and ship more merchandise, consumers were left disappointed and analysts estimated a loss of $300 million in potential sales.

Disney once again miscalculated consumer demand in 2013 after Frozen became the highest-grossing animated film of all time. Manufacturers struggled to put products on shelves on shelves fast enough, with shipment after shipment selling out instantaneously. Exactly a year later, suppliers and manufacturers announced they had finally adjusted to the unexpected and insatiable demand for Frozen merchandise.

Learning from Past Mistakes

Taking notes from past experiences, manufacturers planned to ship The Force Awakens merchandise to stores in waves in order to meet and keep up with consumer demands. This allowed the franchise to analyze sales and consumer habits within each wave, and best determine areas of the supply chain to make adjustments.

In order to maximize success, large franchises must utilize the information and analytics at their disposal to make better decisions and changes to their advantage. In addition, a lack of cohesion between all elements of the supply chain can be detrimental to a franchise not only sales, but in reputation and consumer loyalty.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Morai-Logistics-Blog-US-Manufacturing

Earlier this month, Deloitte Touche Tohmatsu Limited (Deloitte Global) and the Council on Competitiveness (Council) release the 2016 Global Manufacturing Competitiveness Index report. The most interesting highlight from the report is that by 2020, the U.S is expected to the most competitive manufacturing nation with China moving to the number two spot.

The study used an in-depth analysis of survey responses from over 500 chief executive officers and senior leaders at manufacturing companies around the world. Respondents were asked to rank nations in terms of current and future manufacturing competitiveness.

Other major highlights of the 2016 Global Manufacturing Competitiveness Index (GMCI) include:

  • The U.S is highly competitive in terms of the share of high skill and technology contribution to exports and labor productivity as measured to gross domestic product (GDP) due to continued heavy investment in talent and technology.
  • Among the BRIC nations, manufacturing executives expressed optimism for only China and India by 2020. The other three – Brazil, Russia and India – have seen continuous declines in the study’s rankings over the past six years, despite aspirations that they may emerge as manufacturing goliaths.
  • Brazil’s political uncertainty, Russia’s geopolitical activities and impact from the slide in global crude oil prices, matched with India’s challenged economic and policy actions around infrastructure and investments, have likely triggered the decline from the BRIC’s manufacturing competitiveness peak.
  • The U.S. stands out as the anchor for the North American region with the highest level of manufacturing investments, a strong energy profile, and high-quality talent, infrastructure and innovation. Canada’s low trade barriers, tariff-free zone and investments in sectors key to its growing high-tech manufacturing future, along with Mexico’s 40 free trade agreements, low labor costs and close proximity to the U.S. round out the region.

China moving to the number two spot for manufacturing isn’t surprising given the meteoric rise of worker wages which has increased at a 13.7 percent annual rate, or close to six times the overall inflation rate according to the U.S Department of Commerce:

While China’s rapid wage growth is not the norm in many other countries, manufacturing wage growth in a number of countries has easily outpaced wage growth in the United States—and may well surprise manufacturers who are not expecting such growth. Between 2000 and 2013, annualized manufacturing wage gains were, for example, 6.5 percent in Brazil, 5.4 percent in the Philippines, 6.7 percent in South Korea, and 7.9 percent in Poland

“Made in the USA is making a big comeback,” says Deborah L. Wince-Smith, president and CEO of the Council on Competitiveness. “Contrary to the view that manufacturing is dirty, dumb, dangerous and disappearing, our study points to a manufacturing future characterized by innovation-driven growth…The manufacturing rebound in America is all about advanced manufacturing, not bringing low-wage, low-level manufacturing back. That will make us competitive at the high-end of advanced manufacturing where jobs are fewer and require a high level of skill.”

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Morai-Logistics-Blog-Labour-Dispute

For this week’s blog post we would like to look at a case study of what happens when supply chain security is weak for a product that is in high demand.

“In addition to the actual threats, many factors make global supply chains complex and challenging to secure. The speed at which today’s supply chains operate, for example, can be difficult to reconcile with security measures” writes Amy Roach Partridge in this 2012 InboundLogistics.com article on supply chain security. “And, because supply chains today are often so long and fragmented, it can also be difficult to ensure security is treated with the same urgency by every party in the process” she writes.

This is an important lesson as just earlier this week, several news outlets reported on the California nut shipment thefts that have so far totaled losses of $4.6 million as of just last year. 31 cases have been reported within a span of one year with the thefts costing from $150,000 to $500,000 per shipment.

Losses for all four years combined reached nearly $7.6 million.

The thieves have been getting high-tech with how they’re stealing shipments as most of shipments were stolen through fraud rather than break in. Websites where truckers search for cargo assignments have been getting hacked as their cybersecurity measures have been lagging behind other industries according to this LA Time article. “A common ruse is to use a false company to hire a legitimate trucker, then tell the trucker to divert the load to another warehouse, where he is paid and sent on his way” writes the article. “Scammers also have used “ghost trucks” that duplicate legitimate ones but are untraceable on trucking databases. Thieves have also tested security measures by sending scout trucks that abruptly leave processing plants without picking up loads” it continues.

It may seem strange that these thieves are putting so much effort and time into stealing nuts, but it is important to remember that demand for the health-food snack has soared in emerging economies such as China. California is also an especially lucrative state to target for these heists as it produces more almonds, walnuts and pistachios than any other state, with a combined value of $9.3 billion in 2014. Almonds alone were valued at $5.9 billion, according to the U.S. Department of Agriculture.

So why nuts? This article on Quartz.com describes the reasoning, “Food and beverages have replaced electronics as the most-stolen good in the US. Criminals are concentrating their efforts on fewer heists of larger value, and as stolen goods go, nuts have a lot of appeal. They’re expensive. They have a long shelf life. They have no serial numbers and can’t be electronically tagged or traced.” Cargo theft of consumables isn’t all that uncommon the U.S in fact. Just last year about 28% of the 881 incidents of cargo theft involved food and beverages, more than double the number targeting electronics. Of that number, California accounted for 158 of the U.S’s cargo thefts, with losses of about $18.7 million.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

Morai-Logistics-Blog-Visibility-Collaboration

Two new studies were published earlier this month that looked at supply chain visibility and collaboration.

Supply Chain Visibility & Collaboration Study

The first study by ARC Advisory group titled Supply Chain Visibility & Collaboration Study surveyed 200 organizations from a wide range of industries.

The researchers defined supply chain collaboration as “having a collaborative, multi-supplier, multi-tier, supply chain planning solution” writes Steve Banker in this Forbes article covering the study. “For visibility, the definition was a solution providing visibility to the order process (order placed, order adjusted, order accepted), inventory at rest or inventory in motion events, or supply chain risks, or providing a stand-alone supply chain analytics/event management solution not embedded in other solutions” he continues.

The survey asked respondents to weigh in on issues such as inventory visibility, supply chain costs, new enterprise resource planning integration, responsiveness to customer demands with specific focus on strategic questions such as,

  • Why have B2B network suppliers emerged as leaders in this market?
  • How will Internet of Things data be leveraged by these solutions?
  • How will these solutions affect the next generation of supply chain software platforms?
  • What are the niche solutions poised to grow rapidly in this market place?

What the survey finds is that not only visibility and collaboration software is growing very rapidly, but that B2B network solutions specifically (for both visibility and collaboration) is what’s driving the market’s rapid growth.

The ROI with visibility projects has to do with SCP applications improving service levels with less inventory.
“The more companies can reduce their lead times, and the less variability there is surrounding those lead times, the better the ROI that can be achieved with SCP tools. Supply Chain Visibility, provides the data and metrics surrounding lead-times, and then allows Lean practitioners to work with supply chain partners to improve and control those lead-times” writes Banker. Another reason why visibility is so important is supply chain orchestration. Through orchestration, a company is able to balance supply-demand in reaction to surges as well as deal with supply disruptions more promptly.

University of Tennesee Global Supply Institute Study

The second study published by the University of Tennessee’s Global Supply Institute, in collaboration with B2B integration provider DiCentral. The study involved surveying over 200 organizations of various sizes and asking respondents to weigh in on issues such as inventory visibility, supply chain costs, new enterprise resource planning integration, and responsiveness to customer demands.
The study found that to increase business flow efficiency and cut cost, many companies are investing in B2Bi (business to business electronic integration).

“Of those surveyed, 94 percent saw significant improvement in their electronic connectivity capabilities and 68 percent reported that their clients said they were easier to do business with after using cloud-based B2Bi managed services” write the researchers.

The findings of the study echo those of the ARC group in so far that lead times are reduced, forecast accuracy improves, and supply chain reactivity improves when visibility & collaboration becomes a focus. For example, from one of the case studies the study cites,

An office supplies retailer surveyed for the study invested time and technology to collaborate more effectively with a major supplier, and as a result, in-stock fill rates rose significantly—to nearly 99 percent from below 95 percent. Lead times reduced nearly 60 percent. Forecast accuracy improved by more than 30 percent, and inventory turnover increased 9 percent

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.