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Customer Experience: 4 Ways Supply Chains can Improve
Customer Experience: 4 Ways Supply Chains can Improve

Customer experience is on its way to becoming the most important factor in supply chain success—here are 4 ways to improve it.  Making supply chains as customer-centric as possible is set to become priority number 1 for companies. It’s what makes companies stand out. In turn, it’s what makes customers want to do repeat business with them. As such, […]

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Supply Chain: Customer Service and Technologies That Will Deliver it
Supply Chain Customer Service and Technologies That Will Deliver it

Despite all the talk about blockchain technology, one of the preeminent challenges supply chains still face is customer service, and there are several technologies that could be the key to addressing it. Customer service is an ongoing priority in the supply chain industry. Customers, now more than ever, need a seamless experience across a supply chain. Customers want their orders delivered faster. […]

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Retailers Rely on Supply Chains to Deliver Positive Customer Experience this Easter
Retailers Rely on Supply Chains to Deliver Positive Customer Experience this Easter

Supply chains and third party logistics (3PLs) must offer optimized solutions to meet consumer demand throughout the Easter holiday. In 2018, Easter was celebrated by 84% of Americans. This fun and festive April holiday, is a time for children, family and friends, to enjoy traditional gatherings and exciting Easter egg hunts. This holiday is also a […]

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3PLs Focus on Customer Experience to Drive E-Commerce Fulfillment
3PLs Focus on Customer Experience to Drive E-Commerce Fulfillment

To deliver exceptional E-Commerce fulfillment, third party logistics (3PLs) providers must ensure they have a comprehensive end to end customer experience. In 2018, online sales of physical goods amounted to 504.6 billion US dollars and are projected to surpass 735 billion US dollars in 2023. According to the above statistic, e-commerce sales in the United […]

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How Supply Chain Orchestration Improves the Customer Experience
How Supply Chain Orchestration Improves the Customer Experience

Experts recommend supply chain orchestration as an effective solution to help organizations deliver positive customer experiences. When it relates to personalization, 76% of customers expect companies to understand their needs and expectations. Findings also indicate that 67% of customers have switched vendors to seek ‘a more customer-like experience’. Customer expectation is a significant driver to […]

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Customer Service: A Long Term Strategy for Future Supply Chains
Customer Service A Long Term Strategy for Future Supply Chains

As the integration of technology changes the supply chain ecosystem, third party logistics (3PL) providers are urged to maintain a high level of customer service. The digitization of any industry impacts the direct interactions customers have with businesses. Ecommerce platforms provide consumers with the ability to make on the spot transactions, and this results in […]

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