3PLs Offer Optimized Solutions to Nationwide Capacity Crunch

As the nationwide capacity crunch drives into the New Year, third party logistics (3PL) providers offer shippers reliable and cost-effective solutions.

Last year the ‘nationwide truck shortage’, also referred to as the capacity crunch, was a significant challenge for the transportation industry. Carrying over into the New Year, the increase in freight rates and subsequent decrease in drivers continues to impact shippers tremendously. In December it was reported that the ELD mandate was effecting not only trucking, but other modes of transportation. This movement also impacted ‘ocean shipping, intermodal and air freight’. With consumer demands at an all-time high, the outcome of implementing this type of directive has caused a variety of issues. Experts identify increased rates, shipment delays and bottlenecks amongst the most common setbacks shippers face.

In March of 2018, Morai Logistics presented some of the optimized solutions third party logistics (3PL) providers offer shippers. According to Supply Chain Dive,

3PLs can step in and usually save money for the shipper while helping the shipper get a faster route.

While the capacity crunch isn’t expected to go away anytime soon, 3PLs continue to develop optimized solutions to help shippers become proactive to industry demands. This includes a combination of technology integration, networking and Omni-channel opportunities.

This article outlines the various obstacles the transportation industry faces caused by the capacity crunch. Furthermore, it defines why 3PLs remain the prime method to ensure an efficient and cost-effective shipment life cycle.

Impact of Capacity Crunch

The capacity crunch has placed a heavy burden on the transportation supply chain and logistics industry. The Electronic Logging Devices (ELD) mandate that was strongly enforced last year has deterred many drivers from the industry. This creates additional setback for shippers, as a decrease in drivers means an increase in freight rates and inefficient delivery. While strategies to improve driver retention and job satisfaction should be a high priority, the obstacles shippers face is also important.

According to the 2018 Inbound Logistics Annual Survey:

  • 81% of shippers felt their biggest challenge was ‘finding capacity’
  • 78% of shippers experienced rate hikes
  • 94% of shippers stated that ‘driver-related costs’ was important

The capacity crunch forces shippers to seek reliable, alternative transportation methods at cheaper rates. This can be very challenging as competition and a lack of drivers continue to increase costs. However, third party logistics (3PL) provider’s offer optimized solutions to both carriers and shippers that can help alleviate some of this burden.

3PL Solutions

In addition to price and capacity, a nationwide truck shortage can significantly impact the reliability of deliveries and the quality of customer service. Research on the preferences of shippers who choose ‘motor carriers’ found that:

  • 84% say reliability
  • 62% say customer service
  • 73% say price
  • 45% say capacity

3PLs must develop solutions that enable shippers to execute orders efficiently and cost-effectively to meet the increase in consumer demands. The widespread integration of advanced technology has made considerable contributions to the way 3PLs service shippers and carriers. However, below are the most relevant ways these transportation partners can help shippers impact by a capacity crunch.

Cost-Effective Rates Due to their large-scale industry presence, 3PLs are able to offer better rates. They can also negotiate better than small companies or independent drivers, which help offer shippers affordable options.

Network of Carriers Shippers benefit from the substantial relationships that 3PLs have built. This provides access to Omni-channel and intermodal modes of transportation that offer multiple avenues to transport products efficiently.

Digital Maturity The integration of technology will continue to shape the way warehouses operate and communicate. It will also provide companies with the ability to extract data to create insight on forecasts and patterns. 3PLs continue to integrate digital processes to improve the visibility of shipments. In addition, emerging platforms such as predictive analytics also enable shippers to take a proactive, rather than reactive approach, to operations and delivery.

There is no denying that the impact of the ELD mandate and driver shortage has created obstacles for both shippers and carriers. While the capacity crunch remains a top concern to the transportation industry in 2019, 3PLs continue to provide effective solutions.


Experts on transportation supply chain and logistics say that truck platooning may help drive efficiency in today’s demanding market.

In a special feature this month, Forbes revealed 4 Forces Transforming Logistics, Supply Chain And Transportation Today. Aside from political and economic shifts, and the recently discussed peak in consumer demand, ‘frontline technology’ also made this list. The industry is looking for ways to address efficiency, in a time where driver shortages continue to fall. Possible solutions include a shift toward autonomous vehicles, however, there is still a long way to go before complete transformation. In their article, truck platooning is referred to as the ‘next big step’. It has gained considerable attention in the industry as a solution to efficiency.

Autonomous Trucking

Although autonomous vehicle technology is far from fruition, statistics on market growth reflect the industries investment in full integration. Figures show that by 2025, ‘partially autonomous vehicles’ will value USD 36 billion, and ‘fully autonomous vehicles’ is expected to reach USD 6 billion. While consumers are favouring the integration of innovative ways to travel, the self-driving truck market is also progressing. According to Market Watch:

Global Autonomous Trucks Market is growing at 15.6% compound annual growth rate during forecast period of four years from 2018 to 2023.

On-road transportation is the most common mode for moving goods worldwide. Therefore, it makes sense that the industry is investing in ways to improve efficiency. When technology integration and transportation supply chains fused together, researchers created truck platooning.

The Rise of Truck Platooning

According to the European Automobile Manufacturer’s Association (ACEA), truck platooning uses ‘connectivity technology’ and ‘automated driving support systems’. The concept involves linking two or more trucks together as they travel in a convoy style manner from point A to B. The innovative technology still reflects reality based system where there is a leader that can direct and guide those following behind. Despite this significant advancement, these trucks still have drivers along for the ride. The industry is not at a stage to release fully-automated systems just yet. However, news coverage has reported that the use of semi self-driving vehicles are underway.

Semi-autonomous trucks are being tested in various parts of North America. CBC comments that Peleton Technologies is already testing synchronization of speed and braking being tested on two or more trucks. Their motivation to push-out this initiative is to improve ‘fuel efficiency by decreasing wind resistance’. This leads us to question the benefits of connective technologies, such as truck platooning.

Benefits of Self-Driving Convoys

In recent months, Morai Logistics has discussed the importance of transparency, efficiency and speed. Now more than ever, organizations in the supply chain and logistics industry must work harder to stay ahead of the competition. This means investing in research and development, and looking at options to optimize their shipment lifecycles.

There are a variety of benefits from the integration of autonomous vehicles in the transportation industry. In addition, the emergence of any technology provides opportunity for both the labour force and other sectors. The top benefits include:

  • Efficiency – autonomous trucks helps meet efficiency and on-time delivery needs, while giving drivers the opportunity to complete administrative function.
  • Improve Safety – drivers who drive for long periods of time are able to rely on advanced safety features such as immediate braking.
  • Sustainability – research states that self-driving vehicles can significantly ‘lower fuel consumption and CO2 emissions.

Overall, truck platooning is an example of how technology is being used to address current barriers within the transportation and supply chain industry. The need to improve the shipment life cycle continues to fuel how we innovate our transportation methods.


Experts say the transportation industry can leverage cloud-based technology to optimize their supply chains with efficient and cost-effective solutions.

A growing number of industries are embracing cloud-based technologies for its proven ability to improve efficiency and help build connections. The 2018 Global Cloud Supply Chain Management Market Analysis reported that the value of the global Cloud SCM ‘accounted for USD 3.32 billion’ in 2017. They predict this number will increase ‘at a CAGR of 20.2%’ between 2018 and 2025. Research presented by Global Market Insights , shows that we can expect the ‘smart transportation market’ to reach USD 130 billion by 2024.

These figures show the economic growth of this market and highlights the benefits cloud adoption provide industries who integrate such technologies into their models.

The transportation industry faces many challenges as consumer demands for flexibility continues to increase. Booming ecommerce markets require supply chains to offer personalized customer experiences and faster delivery times. This places incredible pressure on transport supply chains, urging them to implement efficient and effective processes. This article details the various functions of this the Cloud, and identifies the significant role it will play in transforming the industry.

Cloud-Based Technology

In the 1950’s, mainframe computing was becoming too costly and companies identified the need to localize solutions to a singular computer system. Virtual machines became popular in the 1970’s, as their ability to operate multiple systems in a singular environment helped address the issues faced by mainframe computing. Today, research and development of innovative technologies is motivated by the same need: to improve efficiency and reduce operation costs.

As a leader in cloud computing technology, Salesforce also believes there are many benefits associated with integrating this technology into business processes.  Salesforce outlines the following reasons as to why companies should move to the cloud.

  • Improves Flexibility – Helps business scale up and down.
  • Helps small businesses implement ‘recovery solutions’.
  • Reduces system maintenance by offering ‘automatic software updates’.
  • Offers affordable solutions.
  • Improves workflow productivity.
  • Creates visibility that promotes collaboration.
  • Facilitates remote opportunities for employees.
  • Provides a central location for company documentation.
  • Positions company as a lead competitor.
  • Minimizes ‘carbon footprints’.

Based on the above ten benefits, there is no denying that cloud-based technologies can help companies in many ways. The process of modernizing supply chains relies heavily on the integration of the cloud. The transportation industry has recognized the positive impact cloud adoption has on improving the bottom-line of organizations.

The Transportation Industry

In February, Morai Logistics shared an infographic defining Industry 4.0. Research indicates that two thousand companies have already begun digitizing their supply chains. The investment into emerging platforms also boosts productivity and operations, lowers costs and improves transparency.

Cloud Management and real time communication are noted as two effective methods for achieving end-to-end results. American multinational technology company, IBM has conducted considerable research to understand how the Cloud is accelerating various industries, including transportation supply chains. There is a growing demand from customers who seek ‘alternative transport solutions’. By implementing cloud-based technologies, IBM states organizations can:

…redefine customer relationships, transform operations, improve governance and transparency, and expand business agility and capability.

Known for its ‘unconstrained capacity growth’, the cloud will continue to offer supply chains with advanced solutions. Statistically, 48% of executives believe the cloud will help improve data access, which will help supply chains build ‘customer loyalty’. Cloud adoption will enable organizations to implement personalized experiences for customers through Omni-channel processes.

Technology pioneers, IBM and Salesforce, provide significant research that illustrates how the cloud can effectively optimize the supply chains of many industries. In the face of growing demands for efficiency and immediacy, innovative cloud-based solutions will play a significant role in transforming the transportation industry.


The direction the big logistics companies are moving towards for their R&D is split between drone delivery and autonomous technology investments. We explore how each are developing in the industry.

Earlier this week, FedEx revealed its interest in using autonomous vehicles to make deliveries. FedEx’s chief information officer Rob Carter, says the company is considering using small robot vehicles that could drive around neighbourhoods and make deliveries on their own. The company has partnered with Peloton Technology to achieve this goal, firmly believing this path will be the future of package delivery.

Competitors such as UPS and Amazon disagree. They have spent the last few years developing their own aerial delivery drone programs. Their aim is to have packages reach their destination through the air, instead of on the road.

Flying to New Heights

The idea of delivery drones was initially met with disbelief when Jeff Bezos, CEO and founder of Amazon initially unveiled the technology back in 2013. After a long approval process, Amazon finally received permission from the Federal Aviation Administration (FAA) to conduct trial runs in early 2015. The approval was likely a response to the Chinese online giant Alibaba, a major competitor, conducting its own drone delivery tests.

This event led the way for other companies to develop their own drone delivery programs, and experts weighing in on the potential benefits.

“Allowing drones to be flown for business purposes in the U.S. may produce $100 million or more in economic benefits” says Bloomberg writer Alan Levin, reporting on a FAA document. Enhanced delivery speed and eco-friendliness are other benefits expected from these programs.

Critics have been vocal about cons as well. Namely, in the areas of privacy, potential for theft of packages and the drone itself, and public safety.

Amazon conducted its first delivery through its drone program late last year. Whether the pros or cons win out is now a matter of waiting and seeing.

Driving Towards New Delivery Solutions

FedEx isn’t the first big business to invest in autonomous technology, far from it. Intel for example, is expected to have $1 billion invested in this field by 2020. Uber has jumped onboard with its acquirement of Otto, the company responsible for the successful testing of self-driving tracker trailers.

However, Carter is promising that FedEx’s program will have several distinct advantages over drones. For starters, the vans are expected to be more energy efficient than their aerial counterparts. The maximum cargo delivery limit is also greater. Finally, ground vehicles won’t have to content with the FAA for regulations and flight path approval for urban areas.

Peloton Technology’s current semi-autonomous technology isn’t far off from FedEx’s goal. It can electronically link trucks into small caravan groups called platoons. The lead truck can then control the brakes and gas of the convoy, lowering wind resistance and saving fuel.

Logistics is a multi-trillion-dollar global industry. FedEx is betting of self-driving robots as the future of cargo delivery. Given the company’s size, that’s 220 countries whose way of receiving parcels and movement of large fleets would be affected. Time will tell if FedEx’s robots will be able to streamline, automate and accelerate the supply-chain industry.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.


Earlier this week, newly inaugurated president Donald J. Trump withdraws from the Trans-Pacific Partnership (TPP). Hence, the U.S withdrawal from the 12-country agreement effectively rendered seven years of negotiations a waste.

Pulling the U.S out of TPP was one of Trump’s campaign promises. Though, aside from the possible global-political ramifications of the action, what many are wondering now is if he’ll do the same to NAFTA and what all this will mean for the logistics industry.

Consequences of the Withdrawal

To say TPP was controversial would be an understatement. Several protests around the world were held throughout the negotiations.

There are many reasons for and against TPP, with both sides passionate about their position. But, the trade agreement would have created a network encompassing 40% of all world trade and affected millions of people across the world. Other global concerns would’ve been impacted as well, including cyber security, environmentalism and free trade.

Fallout of the withdrawal is being hotly debated across the professional and media landscape. So we have detailed the three key concerns that are being discussed:

  • Loss of North American competitiveness — TPP would’ve eliminated more than 18,000 taxes and trade barriers across its member countries. By pulling out of the trade agreement, the U.S and by extension Canada, is losing out on a large section of the global market. Farming manufacturing, and the services and technology sectors will be impacted the most. While Canada and Mexico can still negotiate on their own, they lose a lot of bargaining power without U.S backing.
  • Loss of North American influence over global trade — One notable absence from TPP was China. Some experts theorized the exclusion was intentional. TPP they argue, was an attempt to counter China’s growing economic influence on global trade. China has pushed its own trade pact, called the Regional Comprehensive Economic Partnership (RCEP), which currently has 16 members. By backing out of TPP, Trump may’ve pushed some countries that originally signed to seek other trade agreements, like RCEP.
  • Risk of protectionism — The U.S is not part of the RCEP. If it goes through, experts are worried that it will have tariffs against the U.S. This, along with the shaken confidence of TPP members may raise the number and cost of tariffs.

What Will Happen with NAFTA?

Trump promised Americans to either renegotiate or outright end NAFTA during his campaign. His actions with TPP indicate he’s serious about his promise.

When asked on Monday, White House press secretary Sean Spicer said Trump would rather renegotiate NAFTA rather than tear it up.

“Mr. Spicer said Mr. Trump’s complaint is with “multinational” trade deals because they are more complicated to renegotiate. But he said the President was open to bilateral deals – a sign that he might be willing to keep a deal with Canada, even if he makes good on his pledge to change the terms of NAFTA to make it harder for American companies to move to Mexico” wrote Adrian Morrow, reporter for the Globe and Mail.

Trump will be meeting with Prime Minister Trudeau and Mexican President Enrique Pena Nieto in the coming weeks to discuss a renegotiation.

If NAFTA were to end, it would have serious negative repercussions for the transportation, manufacturing and logistics industries across the three nations.

The end of TPP is already having an impact on offshoring efforts. Thus, the coming weeks will see if nearshoring efforts will be upturned as well.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

On February 4, 2014, we released a white paper detailing the different ways the logistics landscape had changed. Developments in the industry had created new challenges and opportunities all along the supply chain, shifting the world of transportation.

The last few years has seen many developments in the realm of logistics. The recent carrier, port, and labour issues; rate instability, primarily in ocean carrier; and rising costs in other areas of the world, specifically China, has led a number of global companies to reconsider their outsourcing strategies.

This week on the blog, we are taking a look at these changes in the logistics landscape and what progress has been made since 2014.

White Paper: Third-Party Logistics and Mexico Nearshoring Still Growing


That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.


It’s safe to say that most people realize the benefit of supply chains. Pretty much everything a person living in an industrialized city or country encounters in their day-to-day life encountered a supply chain.

From fancy new technologies such as the latest Apple products to the Starbuck’s grande coffee someone orders and pretty much everything found under the Christmas tree is a result of the supply chain.

It can be easy to take the benefits of supply chains for granted as their effects are so universal and pervasive in our lives. However, it is important to remember that the technology and structure that the logistics industry is based on is continuously evolving and looking for new ways to improve.

Three different ways that supply chain technology connects the world are: software technology, hardware technology and digitalization. These three sectors of the supply chain technology work together to bring the world closer together and also make it more awesome!

1. Software technology

Software technology has had a great impact on the infrastructure of logistics: it has greatly improved areas of processing, tracking transactions, planning, scheduling and managing. Due to collaboration with software technology, the supply chain is truly integrated, visible and more efficient.

According to Melissa Jun Rowley, in her Cisco article titled Supply chain digitization and positive impact, software technology has impacted supply chains in the following ways:

  • Transaction processing — Reducing manual work and costs, improvement of information quality, speeding up of information transfer and having a higher volume of transactions used to drive the use of IT for transaction processing,

  • Supply chain planning and collaboration — Information is used for running processes such as demand forecasting, production and distribution planning, procurement, sales & operations planning (S&OP), as well as VMI and CPFR initiatives that benefit both a company’s internal and external supply chains,

  • Order tracking and delivery coordination — For tracking the progress of orders or deliveries and providing this information to interested parties,

  • Supply chain analytics — Provides supply chain members with improved data accuracy, clarity and insights, which can lead to more contextual intelligence to be shared across supply chains.

2. Hardware technology

It’s difficult to believe that many of the gadgets from popular sci-fi shows of old such as Star Trek, that were once non-existent, are now common place in distribution and fulfillment operations. Automated equipment ranging from forklift trucks and carousels to Kiva robots move material quickly and efficiently through a facility to satisfy customer orders (rather than plotting the downfall of humanity). Other tools such as bar code scanning and RFID increase not only speed of processing but also accuracy to a degree far beyond the capabilities of their pen, paper, and human predecessors.

Likewise, in the world of transportation, GPS and telematics now provide data that improves the efficiency of product delivery. Where a driver once fumbled with a map when delivering cargo to a new location or site, now he or she can check the GPS for the optimal route.

3. Digitalization

The digitalization of the world (the Internet) has helped enable consumers to be informed about the products they purchase. NGOs, consumer groups, and individual consumers can analyze data through website and mobile apps to see which brands are sustainability-conscious.

Workers can also utilize mobile apps to report work-related grievances.

Supply chains make the world go round, that’s plain to see for anyone living in an industrialized community. What’s important to remember is that thanks to the continuously evolving technology that they’re built on, it’s also making logistics more efficient.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.


With so much discussion over omni-channel fulfillment being the future, it is interesting then that only 19% of the top 250 retailers are currently fulfilling omni-channel demand profitably, according to a new the third annual Sands Future of Retail Report.

Despite such a small percentage of top retailers making a profit from omni-channel fulfillment, the service is in high demand by customers and growing.

For example, for nine out of ten consumers, free shipping was reported as the top incentive to shop more online. This number has grown to become the top consideration. One-day shipping (69%) and free returns (68%) also continue to be top drivers.

The Future of Retail and Logistics

There were other key findings of note in the study:

  • Nearly a third of consumers (31%) now shop online at least once a week, an increase of 41% from two years ago.
  • Only 9% of consumers have used same-day shipping in the past year, but almost half (49%) say same-day shipping would make them shop more online if it were offered more frequently.
  • 40% of consumers expect to receive their first drone-delivered package in the next two years or less. Less than a third (31%) think it will take more than five years.
  • Among consumers who don’t trust drones to deliver packages, theft and damaged packages are the top concerns (72% each), but safety (68%) and privacy (60%) seem less risky than they were a year ago.

A theme throughout the study from customers was the expectation of greater and greater speed of the supply chain. This can be seen by the finding that consumers who shop online more than twice a week are twice as likely to be persuaded by same-day shipping as consumers who shop online only a few times a year (63% vs. 32%).

The main reason that so few top retailers are yet to make a profit from omni-channel fulfillment is simply that they have yet to figure out how.

According to the 2015 Third-Party Logistics Study, fully one-third of all respondents (nearly 800 manufacturers, retailers and 3PLs) say they’re not currently prepared to handle omni-channel fulfillment.

Tim Foster, managing director, Asia-Pacific, with supply chain consulting firm Chainalytics weighed in on the discussion.

“Forester believes manufacturers and retailers will address this market transformation by eliminating non-value-adding activities within the supply chain. He cites the example of pharmaceutical distribution, where the traditional supply chain flow from manufacturer to wholesaler to retail pharmacy is being replaced by either a direct flow from manufacturer to retailer, or a loop with the 3PL in the center” summarizes Material Handling and Logistics News in this article.

3PLs have some time to catch up to customer demand. Privacy and security concerns are hampering the demand for omni-channel distribution in the areas of mobile phone payment. “This could explain why adoption has essentially remained flat year over year, with about a third of consumers having used these applications. Still, U.S. mobile payment transactions are expected triple in 2016 to $27 billion, a sign that a few eager early adopters and the growth of Apple Pay could eventually force more widespread changes in consumer behavior” concludes the article.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.

The Industrial Internet of Things (IIoT) leverages the interconnectivity of machines and systems with sensors, intelligent data, and analytics to provide increased visibility and better insights into the performance of equipment and assets. Despite what its potential offers, attitudes surrounding IIoT are mixed. Some industry leaders are optimistic, others are dismissive.

For this week’s infographic, we’ve decided to cover nine facts and figures about the opinions of industry leaders related to this topic.

9 Facts About the Industrial Internet of Things (IoT)

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.


With the increase of transportation management systems, tighter driver availability, and growing regulatory guidelines, it is essential to collaborate with carriers to ensure you are adding profitable business to their network. This will solidify a long-term relationship that will save you from costly changeovers.

Building important long lasting relationships with a carrier is an important part of maintaining a strong supply chain network. Capacity shortages and other carrier-related service issues will inevitably occur and carrier change-over can be costly. But sometimes, the business arrangement is simply no longer mutually beneficial and it’s time to switch carrier.

Here are 5 signs to look out for that maybe it’s that time.

1. The Last Time Your Carrier’s Technology was Updated, iPhones Didn’t Exist.

In order to stay competitive, it is key that your carrier embraces technological changes. Implementing the latest technology helps to continuously gather intelligence regarding your market and assists in mitigating risks. Even embracing technology as simple as RFID can help improve supply chain visibility from start to finish. It is essential that carriers are capable of evolving as consumer demands evolve, allowing companies to take advantage of potential in new markets and quicker react to opportunities with current consumers.

2. Uncompetitive Rates

Competitive rates are a no brainer. In order to build a strong relationship with clients, carriers must offer competitive rates. This gives the ability to negotiate and strategize the best possible options and plans based on your needs. Rate shopping can be a daunting task, and your carrier should be able to provide rate costs that best fit your budget and shipping requirements. By providing competitive rates, your carrier is acknowledging that they want to give you the best benefits at the best prices. If your carrier refuses to budge on your rates, it’s definitely time to find a carrier that has your best interests in mind.

3. Instead of PB & J You’re More Like Pickles and Marshmallows.

The relationship between carriers and clients is important. Your business needs are important, and you should be a priority to your carrier. Long term relationships can often result in better plans and rates based customized to your specific shipping needs, and can help when evaluating bottom line. A positive carrier/client relationship can often offer discounted rates over the course of time, in addition to more carrier options and credibility to your business which can minimize risks of shipping nationally/internationally.

4. Mistakes are More Common than Actual Completed Shipments

Everybody makes mistakes, and everybody has those days. While service issues are a reality, recurring service issues should not be. Frequently experiencing issues and service problems is not necessary and is costly to your business. When you find yourself constantly addressing service failures that your carrier refuses to acknowledge with no signs of improvement, it’s time to find a provider that takes places importance on the level of customer service they provide.

5. You’ve Outgrown Your Carrier

You have now become a big and beautiful business, but your 3PL and carrier requirements have outgrown the capabilities of your current provider. It’s important to understand that not all carriers provide the same scope of services. Some carriers provide specialized services that might be exactly what your business requires, while others offer customized warehousing or global partnerships. It’s nothing personal, you’re just in different places, and it’s best to consider a carrier that matches your needs on all levels.

The nature of business relationships are not always win-win. The ability of both parties to give-and-take to serve customer needs is more important for a lasting business alliance.

However, sometimes a partner may take too much either through limited capability or limited ability. Depending on where your business is at present, and where it needs to be, it may just be time to switch carriers.

That’s it for us this week! If you liked this blog post, why not subscribe to our blog? If you’re interested in what we do as a 3rd party logistics provider, don’t hesitate to check out our services (as expressed above, we are very pro finding you the lowest total cost!). We’re also in the twittersphere, so give us a follow to get the latest logistics and supply chain news.